Support
PackSort support
PackSort helps authorized warehouse teams route packages using depot-supplied rules. Accounts are created by your depot’s administrator; there is no public registration in the app.
Get help
For account access, routing configuration, privacy requests, or technical support, email support@packsort.ca. Include your depot name and, for a routing question, the postal code or address in question.
Common questions
- I can’t sign in. Accounts are issued by your depot administrator. Ask them to confirm the email address on your account; the app cannot create or reset accounts itself.
- The app says access could not be checked. PackSort keeps sorting for eight hours without a connection. Reconnect to Wi-Fi or mobile data at some point in the shift and it will re-check on its own.
- A package went to the wrong driver. Tap Wrong driver? on the answer screen. The correction is recorded on the phone, consulted first from then on, and reported to your depot’s managers.
- A route changed. A supervisor updates it in Setup and publishes a new revision; every phone in the depot picks it up automatically.
Get the app
PackSort for iPhone is on the App Store (iOS 17 or later). Android builds are issued to depots directly; ask your administrator.
